Refund Policy

Last updated: April 2025

1. Overview

At AuctionPro, we strive to provide the best service for your auction needs. This refund policy outlines the conditions under which refunds may be issued for our per-auction pricing plans.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Technical Issues: If our platform experiences technical problems that prevent you from conducting your auction, and we are unable to resolve the issue in a timely manner.
  • Payment Errors: If you were charged incorrectly or charged multiple times for the same auction.
  • Cancellation Before Activation: If you cancel your auction before it goes live and before any auction features have been used.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • After your auction has gone live
  • If the auction was completed successfully
  • If you simply change your mind after purchase
  • If you fail to use the service within the validity period
  • If the issue is due to your own actions or third-party services

4. Refund Process

To request a refund:

  1. Contact us via WhatsApp (+91 7507284459) or email (support@innodhruti.com)
  2. Provide your auction details and payment information
  3. Explain the reason for your refund request
  4. Allow 2–3 business days for review

5. Refund Timeline

Once approved, refunds will be processed within 5–7 business days. The refund will be credited to the original payment method. Your bank may take additional time to reflect the refund in your account.

6. Partial Refunds

In some cases, partial refunds may be offered if:

  • The auction was partially affected by technical issues
  • You downgrade to a lower plan before the auction goes live
  • Specific features were unavailable during your auction

7. Upgrades and Downgrades

If you upgrade your plan before the auction goes live, you will only be charged the difference. Downgrades are processed as partial refunds based on the price difference between plans.

8. Free Tier

The free tier (up to 2 teams) does not require payment and is not subject to refund requests. You can use the free tier indefinitely to test the platform.

9. Contact Us

For any questions about our refund policy or to request a refund:

We aim to respond to all refund requests within 24–48 hours.